Terms and Conditions

This site is operated by CashforGold2Day which is a trading style of PKAG Trading Ltd (”we,” “us” or “our“), a company registered in England and Wales with registration number 07097004.

These Terms and Conditions govern the use of our and services provided. Please ensure you have read these Terms and Conditions carefully before proceeding to use this site and our services. By continuing to use this site and our Services you agree that you have read and agree to abide by the terms of this Agreement with us.

If you have any questions, complaints or comments about this site or the Services then please contact us on or Free phone 0800 1777 341.

Definitions:

The Company – means PKAG Trading Ltd Limited trading as CashforGold2Day
The Seller – means you the user of the website and services.

1. The Sellers Representations.
The Seller represents that:

1.1 The information submitted to our site is truthful and accurate.
1.2 They are the legal owner of any jewellery that they sell or attempt to sell to The Company and in doing so they are not violating any applicable law or regulation.
1.3 They are selling jewellery on their own behalf and not acting as an agent or representative of any third party.
1.4 The jewellery has not been obtained as a result of illegal activity in any territory and that sale of the same will not cause The Company to be in violation of any applicable laws in any territory including but not limited to laws in respect of money laundering, the proceeds of crime and or terrorism.
1.5 They are over the age of 18 at the time of the sale.
1.6 The Company reserves the right to request documentation or any other proof of compliance with the representations contained in clause 1.

2. Sales Process
This clause relates to the Terms and Conditions of shipping, appraisals, accepting and rejecting quotes, payment, returns and guarantees against loss.

2.1 The Seller must request, through use of our website, a free and insured Gold Bag by completing and submitting the online form located on the site. A Gold Bag can also be requested by calling our free phone number. The Gold Bag will be mailed within 2 – 3 working days to the address provided. The Gold Bag will include a Royal Mail Special Delivery return envelope providing free and insured delivery of your items to The Company. All items must be sent using this envelope and must be placed inside the provided security pack. This provides up to £500 cover for the items contained subject to the below clauses.

2.1.1 The Company reserves the right to reject delivery of any envelope or package that appears to be damaged, tampered with or opened and such items will be returned to The Seller by special delivery. The Company accepts no liability in respect of such returned items.

2.2 Upon receipt of the jewellery The Company will weigh and evaluate it. Valuations for jewellery are based solely on the weight of the item and carat grade.

2.2.1 The Company cannot pay for gem stones contained in jewellery other than small diamonds. Such diamonds will be valued on the basis of carat, weight, clarity, cut and shape.
2.2.2 The Company cannot pay for certain types of jewellery, this includes but is not limited to stainless steel, aluminum, copper, plastic, glass, any other precious metal substitute or plated jewellery . Any items of this nature that are received will be returned to the Seller immediately by first class post. The Seller accepts that they will be liable for the postage and processing costs in these circumstances and agrees to payment of such costs to The Company prior to the items being returned. The Seller further accepts that The Company will not be liable for loss or damage of such items on delivery or return.

2.3 The Seller can request a quote for their item by including a short note in the package sent. If a quote is requested this will be provided by email within 24 hours of receipt of the item. If a quote is not requested in this manner The Company will assume The Seller does not want a quote and is happy to proceed with the sale of the item. The Company will then evaluate the item and make payment according to the payment method chosen as defined in the below clauses.

2.3.1 All quotes are inclusive of VAT at the rate applicable at the time of quote.
2.3.2 Having requested a quote in accordance with the above clause The Seller must reply to the quote email confirming acceptance or rejection of the quote provided. All email quotes are valid for a maximum of 10 days. If The Seller does not respond to the quote email during this period the quote will be deemed as accepted and payment will be sent in accordance with the payment method requested by the Seller.

2.4 The Seller can select one of two payment methods. The payment method option should be confirmed by The Seller by completing the relevant payment forms contained in the Gold Bag and enclosing this with your delivery of items to The Company. The Seller can select payment by bank transfer into The Seller’s nominated bank account or, payment by cheque.

2.4.1 By agreeing to be paid by bank transfer the Seller waives their rights of return as detailed in clause 2.5. For clarification if instant bank transfer is selected as The Sellers payment option The Seller will not be able to request for their items to be returned under any circumstances.
2.4.2 If The Seller has elected to be paid by bank transfer and the sale qualifies as detailed above The Company will deposit the payment into The Seller’s nominated bank account within 24 hours of The Seller’s acceptance of a quote or within 24 hours of receipt of the jewellery if no quote is requested. Clearance of funds in a direct bank transfer may take 2 – 3 days.
2.4.3 If the Seller has elected to be paid by cheque we will issue the same within 24 hours of The Sellers acceptance of a quote or within 24 hours of receipt of the jewellery if no quote is requested to the address provided in your payment form unless specified otherwise in writing from The Seller. Delivery of a cheque may take 2 – 3 days.
2.4.4 All quotes and payments for jewellery are inclusive of VAT applicable at the time.

2.5 The Seller acknowledges that the The Company’s services begin on receipt of the jewellery sent and once The Seller’s jewellery has been processed by The Company, we will be unable to return the same.

2.5.1 If The Seller has requested payment by cheque they can cancel the sale of the jewellery by notifying The Company by email or phone no later than 10 days after the date The Company issues payment to the Seller (the date of the cheque). If the Seller fails to notify The Company within this period the items will be processed and The Company will no longer be able to return the item to the Seller. The Company will not be responsible for any loss or damage of any kind whatsoever if The Seller does not contact us within this period for return.
2.5.2 The Seller acknowledges, as detailed in clause 2.4.1 that if payment has been requested by instant bank transfer The Seller has waived their rights of return. The Company will be unable, under any circumstances, to accept return of the funds paid to The Seller or comply with any requests for return of Jewellery when instant bank transfer is The Sellers payment of choice.
2.5.3 If the Seller has elected payment by cheque and cancels the sale in accordance with clause 2.5.1 above they must return all fees paid to them and pay The Company any applicable shipping, handling and insurance fees incurred for the return of the jewellery. This payment must be made within 14 days of the notification of cancellation made by The Seller. The Company will not be responsible for any loss or damage of any kind whatsoever if The Seller does not contact us within this period for return of payment. If The Company does not receive all applicable monies within this period the item will be processed and will no longer be available for return.
2.5.4 Upon receipt of all required monies The Company will return the item to The Seller by Royal Mail Special Delivery and the item will be insured for no more than the amount offered to The Seller, unless The Seller notifies us by phone or by email stating that you agree to pay for the additional insurance you request.

2.6 Subject to any restrictions within the Terms and Conditions of this site, if The Seller ships jewellery to The Company and such items become lost in the mail, The Seller must make a claim for loss against the carrier of the item. Please refer to clause 2.1 above for details of carrier and cover. Please note The Seller may be required to produce evidence of value and the applicable Royal Mail Special Delivery receipt along with claim information.

2.6.1 If jewellery is lost when items are shipped back to The Seller by The Company, The Company will only pay the amount that we would normally offer for the item (or any amount provided in a requested quote) subject to any restrictions in the Terms and Conditions of this site. The Company will not be liable for claims where proof of delivery is available.
2.6.2 To make a claim for lost jewellery the Seller should contact 0207 856 2480 and request a claim form. This must be completed and returned with all relevant supporting documentation. Failure to properly complete, sign and/or mail the form, submit the claim form as soon as possible from the date you became aware that your jewellery was lost, or provide sufficient proof that the jewellery was mailed to us will result in our denying your claim. Please note there is a 30 turnaround for claims processing.

3. Use of Site

3.1 The Seller warrants that:

3.1.1 They will not access this site through the use of scripts or other automated means and will not use this site for unauthorised purposes including collecting user names and/or email addresses of other users by electronic or other means for the purpose of sending unsolicited emails or other electronic communications.
3.1.2 They will not access this site through any means other than through the interface that we provide to you or engage in unauthorised framing of, or linking to, this site unless otherwise specifically authorised by us in a separate written agreement.
3.1.3 They will not impersonate any other person or entity, provide false or misleading identification or address information, or invade the privacy, or violate the personal or proprietary right, of any person or entity.
3.1.4 They will not circumvent, disable or otherwise interfere with security related features of this site or features that prevent or restrict use or copying of any materials as defined in these terms and conditions or enforce limitations on use of this site or the materials on this site; and they will not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisements or anything else that minimizes, covers or inhibits the full display of this site.

4. Intellectual Property

4.1 All content and computer code on this site, all trademarks, services marks and logos contained on this site are the property of The Company and are subject to copyright and other intellectual property rights under the law. The use and continued use of this site does not warrant the granting of intellectual property rights to The Seller and The Company reserve all rights not expressly granted by these terms and conditions.

5. License for Contributions

5.1 The Company is obliged to obtain a license from The Seller to utilize and/or publish on the site or elsewhere, The Seller’s feedback, questions and comments or suggestions, on The Company’s site and services. By providing the same it is hereby agreed that The Seller grants to The Company a non-exclusive, royalty free, sub licensable license to use, modify, display, reproduce, display such contributions for any purpose.

5.1.1 The Seller further grants The Company to use their name provided in connection with the contribution but acknowledge that The Company is not obligated to use contributions or the connected name.

6. Changes to the terms

6.1 Due to the nature of the internet The Company may change the site or these Terms and Conditions at any time. You should therefore regularly check this site for any announcements about revisions and you must keep your contact information current to ensure you are informed of any changes. If you use the site after The Company has changed the terms you will be bound by the new terms. It is therefore imperative that you retain a copy of the applicable terms and conditions for your transaction.

7. The Law and Jurisdiction

7.1 For the purposes of these Terms and Conditions the Law of England and Wales will apply and the courts of England and Wales will have jurisdiction in relation to the same

8. Disclaimers

8.1 Whilst The Company makes every attempt to ensure the accuracy and reliability of the information contained on its website, this information should not be relied upon as a substitute for formal advice. In no event will The Company be liable for any special, incidental, direct, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of this website or other documents which are referenced or linked to this site.
8.2 The content of this website shall not be deemed to constitute any recommendation to the purchasing of products or services advertised within. Although The Company makes every effort to ensure that the information provided, The Company cannot guarantee that this information will be free from any inaccuracy, omission or error. Therefore, to the extent permitted by applicable law, The Company disclaims all warranties, terms and representations (whether express or implied) as to the accuracy or otherwise of any information contained on this website.
8.3 The Company and any affiliated companies do not accept any liability for, or guarantee the payment of benefits in respect of any of the products offered. The Company will not be liable for errors and omissions in information contained on the site provided by third parties.

9. Limitations on liability

9.1 The Company will not be liable to The Seller or any third party for any money owed, compensation or indirect loss which happens as a side effect of the main loss or damage, including lost profits or loss resulting from your use of this site, contributions, materials or any other content on the site.

9.1.1 The Company fully limits its liability, to the full extent of the law, to The Seller with respect to any loss suffered by The Seller or by any third party resulting from your use of the site or our services. In any event The Company’s liability will not be more than the lower of:
- (a) one-third of the appraised value of all the Jewellery that you submit to us, which appraisal you have obtained from a third party certified appraiser before you shipped the Jewellery to us; or
- (b) one hundred pounds (£100).
9.1.2 The Seller agrees to compensate The Company for any reasonable loss, liability, claim, or demand, including reasonable lawyer fees, made by any third party due to or arising out of contributions, use of this site, content on the site or the materials in violation of these terms and conditions and/or arising from a breach of these Terms and Conditions and/or any breach of promises and representations set out above.
9.1.3 The Company’s liability is respect of liability for death or personal injury to any person caused by our negligence shall be unlimited.

10. Third Parties

10.1 These Terms and Conditions do not give rights to anyone except The Company and The Seller.

11. Unenforceable Terms

11.1 If any part of these Terms and Conditions is disallowed or found to be ineffective by any court or regulator, said clause will be considered terminated but all other provisions and clauses will continue to supply.

12. Transfer

12.1 The Company reserves the right to transfer their rights and/or obligations under these terms and conditions to another party. This will not affect The Seller’s right under the Agreement but the rights will be against the new legal entity and not the Company
12.2 The Seller acknowledges that they cannot transfer their rights and obligations under the Agreement to any other person or legal entity.

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100% Satisfaction

If you are unhappy in any way, just return the cheque or call within the
10-day refund period and we will return your items no questions asked.

Track your items

Go to the Royal Mail website and type in the reference number, found on the front of the envelope.

Need help?

If you need help and would like to speak to an advisor, simply call
0800 1777 341.